The Trust Deficit in Leadership The basis of leadership credibility is trust. As Stephen M. R. Covey explain in his book The Speed of Trust, ‘Trust always affects two measurable outcomes: speed and cost. When trust goes down, speed goes down and cost goes up....
In their book The Leadership Challenge, Jim Kouzes and Barry Posner explain that, ‘Leadership begins with a belief in yourself and continues only if other people believe in you.’ To believe in you, people have to know (1) who you are and what you stand for, and...
