The Truth About Image Management in Organisations

The Truth About Image Management in Organisations

I once had the following conversation with a client, and I’m sure you can relate: ‘So, Pat, how did it go with your boss, Robin?’ I asked. ‘Not great,’ Pat replied. ‘What happened?’ ‘Well, after we completed that anonymous survey on Robin’s leadership, we were invited...
The One Question That Builds a Culture of Accountability

The One Question That Builds a Culture of Accountability

Tough Feedback and Reactive Behaviours We all have a hard time accepting tough feedback. We all want to be seen for our best qualities, and we want to defend, explain and justify our weaknesses. When avoiding accountability, we typically engage in one or more of these...