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Accountable Conversations Program

Building a culture of honest, direct conversations that drive performance, learning, and trust.

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What This Program Is

The Accountable Conversations Program equips leaders and teams with a practical, evidence-based model for addressing issues directly, honestly, and respectfully without blame, avoidance, or damaged relationships.

Most performance and culture challenges come down to conversations people are not having, or not having well.

Feedback is softened or delayed. Issues are discussed sideways rather than directly. When conversations do happen, they trigger defensiveness rather than clarity. This program solves that problem at its root by building the skills to hold both honesty and care at once. At the core of the program is the OORA model, a four-step framework built around a single powerful principle: 200% Accountability. This is the recognition that in any difficult conversation, there is always a part each person can own. Leading with that ownership is what makes honest, direct conversations possible without eroding trust.

What This Program Delivers

Every participant is developed against the Triple Goal, our framework for what high-performing teams consistently achieve:

Great Performance

Clear expectations, stronger accountability, better follow-through, and improved business outcomes because issues are addressed early and directly rather than allowed to compound.

Great Learning

Faster learning loops, more constructive problem-solving, and continuous improvement through honest dialogue because feedback is no longer feared or avoided.

A Great Workplace

Healthier relationships, more open communication, greater psychological safety, and higher engagement because people know where they stand and trust how issues will be handled.
Start the Conversation

See if this is right for your organisation.

Download the Brochure

Get full program details.

Who This Program Is For

The Accountable Conversations Program is designed for leaders and teams who are ready to move beyond awareness and change how conversations and feedback actually happen day to day.

It is particularly well suited for:

  • Leaders who need to improve accountability and engagement without damaging trust.
  • Teams experiencing avoidance, unresolved tensions, or entrenched communication habits that are slowing execution and learning.
  • HR and OD leaders who want to embed behavioural standards and a shared language for accountability across the organisation.
  • Organisations where survey results or performance plateaus indicate that issues are being managed indirectly rather than addressed cleanly.

This work requires leaders and teams to take genuine ownership of their part in how conversations unfold. It is not suitable for organisations looking for a communication workshop or a set of scripts.

What Leaders and Teams Can Expect

Leaders and teams that complete the program leave with the ability to:

Give feedback that lands.

Direct, constructive, and specific without triggering defensiveness or withdrawal.

Receive feedback openly.

Using it for real growth rather than reacting defensively.

Address issues early.

Rather than avoiding or allowing problems to escalate until they become serious.

Hold high standards without damaging relationships.

Maintaining respect and connection while still holding people to account.

Navigate difficult conversations with composure.

Handling conflict, disagreement, and performance issues with skill and consistency.

Build a culture of honest accountability.

Where honesty, kindness, and high standards coexist as the norm, not the exception.
Start the Conversation

See if this is right for your organisation.

Download the Brochure

Get full program details.

What Our Clients Say

C. Newnham Director, BOS International

“This is without doubt one of the most useful courses I have ever attended.”

Sally Aitchison Senior Medical Representative, Amgen

“I loved this program. Learning, with colleagues, a way to communicate with no anger, no blame, but clear concise words chosen to express needs and create solutions gave me confidence that moving forward I would be able to communicate with my teammates and my manager in a way superior to what we had been doing previously. Can't wait to put it in action!”

Franck Appleby Global Senior Vice President Talent, Learning & OD Fresenius Medical Care

“Accountable Conversations is crucial for any organisation that wants to build workplace relationships without toxicity and conflict.”

P. Bernard Director, AstraZeneca

“Since this session our team has really opened up and we are speaking more honestly and constructively to each other than ever before. Our relationship with key stakeholders involved in the session has also dramatically improved and has stayed good since the programme. We can highly recommend the Accountable Conversations Process.”

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How the Program Works

The program is built around three structured modules that move participants from shared behavioural foundations through mindset to the full OORA skillset. Following the modules, six Practice Sessions provide structured space for reflection, application, and peer accountability as each skill is embedded into daily work.
  • Red Zone and Green Zone Foundations: The shared behavioural and philosophical foundation of the program, including the 200% Accountability principle and the two cornerstone Red Zone behaviours to eliminate: defensiveness and triangulation.
  • Mindset: The below-the-waterline work. Understanding how unspoken intentions, assumptions, and fears shape conversation outcomes, and developing the self-regulation and empathy required to shift them.
  • Skillset: Applying the full OORA model to real scenarios: Ownership, Observation, Request, and Agreement. Participants leave with scripting tools and preparation frameworks for real conversations they are facing now.
  • Six Practice Sessions: Structured two-hour sessions, held every two to four weeks, that progressively embed each skill into real workplace conversations through reflection, practice, and peer accountability.
Start the Conversation

See if this is right for your organisation.

Download the Brochure

Get full program details.

Built on World-Class Research

The program draws on rigorous research in communication, psychology, and organisational behaviour. This includes Nonviolent Communication (Marshall Rosenberg), Amy Edmondson’s work on psychological safety, neuroscience insights into reflexive and reflective processing, and nearly two decades of applied global practice by TripleGoal across organisations and cultures worldwide.

Start the Conversation

Every organisation faces different communication challenges, histories, and dynamics. The right starting point is always specific to the context. If you want to understand whether this program is the right fit and how it would work in your organisation, the next step is a focused conversation.
Start the Conversation
A focused discussion about your organisation’s needs.